Employee health is monitored: temperature is measured with a non-contact thermometer;
All employees are provided with personal protective equipment;
All employees are trained and instructed on an ongoing basis;
The frequency of cleaning of public areas with disinfection of contact surfaces has been increased;
Food: 1.0
Service: 1.0
Value: 1.0
Per new manager there no water cups and food was bad only brown rice
Food: 5.0
Service: 5.0
Value: 3.0
I had a great meal here with excellent service! It wasn’t very crowded either, usually when I go to a Pollo Tropical I have to fight my way through a horde of other people just to order my food. This place was very chill and low key. As always, the cilantro ga ...
MoreFood: 1.0
Service: 1.0
Value: 1.0
I always purchase in the drive thru and has always been perfect but because sometimes the line is so long, I decided to order in advance thru the app the last 3 times to pick it up or to curbside and is really a mess, is better just to make the long line in th ...
MoreFood: 3.0
Service: 2.0
Value: 2.0
I order 4 times for deliver.. the last 3 they forgot to include the bread and the sauces.. I always order more than one family meal and always happen the same .. I send it email already and never respond ,also when I made the new order I wrote about don't forg ...
MoreFood: 5.0
Service: 5.0
Value: 5.0
Pollo tropical is my lifesaver! I buy from them all the time chicken breast, rice and corn for my meal prep. When I don't have time for that I just go for a tropichop for less that $6 is the best food in the world and when you arrive hungry like me 99% of the ...
MoreFood: 5.0
Service: 5.0
Value: 5.0
Tostones vey good. Fast service!
Food: 1.0
Service: 1.0
Value: 1.0
The food is very good, the problem here is that always two hours before the establishment closes they don't have many options to offer, just the basics like rice, beans, salad and chicken; How is it possible?according to what the manager on duty tells us, is t ...
MoreFood: 1.0
Service: 1.0
Value: 1.0
Odd experienceThis location doesn't have apple pay/samsung pay, which I have been doing at many stores including small mom and pop shops... but okThe young lady grabbed the phone with her hand which hasn't happened to me no matter where I have gone.Second, I f ...
MoreFood: 1.0
Service: 1.0
Value: 1.0
Went to the this location two times. And they never have any sauce. Nun! Or employee is too lazy to get up any. I mean that's what makes pollo... Pollo!
Food: 1.0
Service: 1.0
Value: 1.0
Ordered whole dark meat chicken a wrap and some tostones. Tostones are ok and just that, the whole chicken was poorly prepared and much smaller than what they normally give me. They forgot my chicken wrap as well.The quality of this location has been steadily ...
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